Terms and Conditions

These terms apply to all contracts for the use of the software products PrivadiOffice (invoicing and customer management) and PrivadiApp (appointment booking) between Privadi and its users, regardless of whether the user is a consumer or a business within the meaning of § 14 of the German Civil Code.

PrivadiOffice is software for managing customers, invoices, quotes and cleaning jobs for building cleaning businesses. PrivadiApp adds a public appointment booking function for end customers. Both products are connected and use the same data.

We continue to develop PrivadiOffice and PrivadiApp. Individual functions may change, be added or be discontinued, provided this is reasonable for the user.

The contract is concluded by registering a user account. New users receive a free trial period of 30 days. After the trial period ends, use becomes chargeable unless the user cancels beforehand.

By registering, the user also concludes the data processing agreement pursuant to Art. 28 GDPR. This is a prerequisite for use, because personal data of third parties is processed in the software.

The price stated on the website at the time of registration applies. Existing users will be informed of price changes in good time in advance.

The contract runs for an indefinite period. The user may cancel at any time in the account settings; no confirmation by the provider is required. The cancellation takes effect at the end of the billing period already paid for, or on the last day of the free trial period. Until then, use remains unchanged; after that, no further charges are made. As long as the cancellation has not yet taken effect, it can be undone in the account settings. After the end, the data remains available for download for three months; after that, the account and data are deleted. The account can be deleted by the user at any time during the trial period and after the paid term has ended. Cancellation by email to info@privadi.net also remains possible.

The user is responsible for the accuracy of the data they enter, including invoice details, company data and customer data. The user bears legal responsibility as the issuing business for the invoices, quotes and appointment confirmations generated by the software.

We aim for high availability of PrivadiOffice and PrivadiApp but cannot guarantee uninterrupted availability. Maintenance work is carried out outside normal business hours where possible.

PrivadiOffice offers optional automated functions, including the generation of XRechnung files in accordance with EN 16931 and automatic translation of invoice content via an external translation service. These functions are provided to the best of our knowledge; no guarantee is given for the full legal conformity of generated files or the accuracy of automatic translations. The user remains responsible for the correctness of their business documents.

Through PrivadiApp, end customers can request available appointments. An appointment request is not yet a binding booking; the booking only comes about through manual confirmation by the user. The user is responsible for communication with their end customers.

The data entered by the user is stored and processed for the purpose of performing the contract. Details are set out in our privacy policy and the data processing agreement.

Privadi has no access to the customer data a user enters into PrivadiOffice and does not set up any access that would make such insight possible. The only exception is technical support: solely upon the user's express request, for a limited period and with the access logged, Privadi may gain insight into a single account for troubleshooting purposes.

We are liable without limitation in cases of intent and gross negligence as well as for injury to life, body or health. In the event of slightly negligent breach of material contractual obligations, liability is limited to the foreseeable damage typical for this type of contract. Liability is otherwise excluded.

German law applies. The place of jurisdiction for merchants is Halle (Saale). Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected.

The German version of these terms is authoritative. Translations serve solely to aid understanding.